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Subscription Terms & Conditions

This page (together with the documents referred to on it) tells you the terms and conditions on which we will supply to you the products (Products) listed on our website www.spacaresolutions.co.uk (our site) via our subscription plan (Services). Please read these terms and conditions carefully before subscribing to one of our Subscription Plans. You should understand that by subscribing to one of our Services, you agree to be bound by these terms and conditions. You should print a copy of these terms and conditions for future reference.

These are the current subscription options we currently offer (based on the size of your hot tub & spa):

  • Small Hot Tub Subscription – £79.99 per box based on 2 Deliveries Per Year / Every 6 Months. Billed monthly in advance @ £13.25 per month.
  • Medium Hot Tub Subscription – £79.99 per box based on 3 Deliveries Per Year / Every 4 Months. Billed monthly in advance @ £19.99 per month.
  • Large Hot Tub Subscription – £79.99 per box based on 4 Deliveries Per Year / Every 3 Months. Billed monthly in advance @ £26.50 per month.
  • Extra Large Hot Tub Subscription – £79.99 per box based on 6 Deliveries Per Year / Every 2 Months. Billed monthly in advance @ £39.99 per month.
  • Spa Care Solutions will deliver to your stated address the applicable number of boxes as stated in your chosen subscription plan as per our subscription plans outlined above.
  • Your first Spa Care Solutions box delivery will be made upon completion of your first monthly subscription payment, and then every 2, 3, 4, or 6 months respectively thereafter depending on your chosen subscription plan.
  • Within your Spa Care Solutions box you will be provided with: 1 x 2 Litre bottle of Spa Care Solutions "Softener" Solution A; 1 x 2 Litre bottle of Spa Care Solutions "Cleanse" Solution B; 1 x 250ml plastic measuring cup; 1 x user manual.
  • You will have access to the Spa Care Solutions App (available for iOS or Android) where you can manage your subscription account on your mobile device plus access helpful videos, hints and tips on water treatment & hot tub maintenance.

Your Status

By placing an order through our site, you warrant that:

  • you are legally capable of entering into binding contracts; and
  • you are at least 18 years old;
  • you are resident in one of the Serviced Countries; and
  • you are accessing our site from that country.

How the Contract is Formed Between You and Us

  • After completing signup, you will receive an e-mail from us acknowledging that we have received your subscription order request. Please note that this does not mean that your subscription has been accepted. Your subscription constitutes an offer to us to buy Products by subscribing to a Service. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that your subscription has been accepted (Welcome Email). The contract between us (Contract) will only be formed when we send you the Welcome Email.
  • The subscription plan to our Services consists of an initial charge and then followed by recurring period charges as agreed to by you. By entering into this Agreement, you acknowledge that your subscription has an initial and recurring payment feature, and you accept responsibility for all recurring charges prior to cancellation. Spa Care Solutions may submit periodic charges (e.g., monthly) without further authorisation from you, until you provide prior notice that you have terminated this authorisation or wish to change your payment method. Such notice will not affect charges submitted before Spa Care Solutions reasonably could act. To terminate your authorisation or change your payment method, log into your account and manage your automatic subscription payment to us under the 'payments' tab in the 'dashboard'. Spa Care Solutions cannot alter or cancel this for you.
  • By subscribing to our Services you are agreeing to pay recurring periodic subscriptions for an indefinite time until cancelled by you, on the subscription terms set out in the application form you have completed. You can cancel your subscription at any time. You will not be charged for any cancellation. You can re-subscribe at any time following your cancellation, but we reserve the right not to permit re-subscription where we have previously elected to terminate a subscription by you.
  • Account Cancellations. If you wish to cancel your annual subscription with us, you must cancel 7 days before your next payment is due to be collected, in order to avoid receiving the following Spa Care Solutions box. Customers cancelling after their payment has been taken will receive the following box as their last box. If your payment has been cancelled before the 7-day period, this may result in being invoiced for the following box.
  • We reserve the right at our absolute discretion not to renew your subscription at any time without giving any reasons for our decision.

Period of Contract

The contract will run for a period of one calendar year from the date of which your contract commences called your anniversary date.

Renewal

Upon completion of the period of contract we will automatically renew your contract on the anniversary date, continuing the payment method you selected upon agreeing to the contract. If you do not want to have your contract automatically renewed, you must notify us in advance of the period of contract completing.

Consumer Rights

  • Cancellation: You have a right to cancel the contract between you and us without giving any reason receiving full refund of any monies paid within 14 days of entering the contract. This is known as your 'cooling off' period. In order to exercise your right to cancel you must notify us by a clear statement (phone call, e-mail, letter), ensuring that we receive this notification in advance of the cooling off period ending. If you do not notify us, you will have not cancelled your contract, and we will continue to collect payment.
  • If you are contracting as a consumer, you may cancel a Contract at any time within fourteen days, beginning on the day after you received the Products. In this case, you will receive a full refund of the price paid for the Products in accordance with our refunds policy (set out in our refunds policy below).
  • You must also return the Products to us as soon as reasonably practicable. You must pay the cost of returning the Products. You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.
  • If you are cancelling your contract outside of your cooling off period you must notify us by a clear statement (phone call, e-mail, letter). If you do not notify us, we will continue collecting payments until notified by you. Upon cancellation you will receive no further deliveries, have access to the app withdrawn and will not be entitled to the refund of any monies paid.

Availability and Delivery

  • Your order will be fulfilled by the dispatch date set out in the Welcome Email unless there are exceptional circumstances. Spa Care Solutions will aim to notify you in reasonable time if there will be a delay in dispatch. Delivery is usually between 1-3 working days of the dispatch date in the UK. Spa Care Solutions cannot accept responsibility for any delays in delivery that are out of our control.
  • Deliveries are made to the address provided during signup, unless written notification to change this delivery address is provided by you. Spa Care Solutions cannot accept responsibility for deliveries that do not reach the customer due to an incorrect delivery address being provided.

Risk and Title

  • The Products will be at your risk from the time of delivery.
  • Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges.

Price and Payment

Price and payment is as notified by Spa Care Solutions at the time contract is entered.

  • The price of the Products and our delivery charges will be as quoted on our site from time to time, except in cases of obvious error.
  • Product prices include VAT unless otherwise stated.
  • Product prices and delivery charges are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Welcome Email. We may increase the price and or terms of the contract – we will inform of any proposed changes 3 months in advance of them taking effect.
  • Payment for all Services are processed via Stripe. We also accept all major debit and credit cards via Stripe.

Payment Information: Spa Care Solutions use Stripe to process your payments. Upon your agreement to Spa Care Solutions terms and conditions you are directed to a secure portal powered by Stripe. Spa Care Solutions' privacy policy can be found at: https://aquasure.co.uk/privacy-policy

More information on how Stripe processes your personal data is available at: https://stripe.com/gb/legal/privacy-center and https://stripe.com/gb/legal/consumer

Our Refunds Policy

If you return a Product to us:

  • Because you have cancelled the Contract between us within the fourteen-day cooling-off period (see section 5 above), we will process the refund due to you as soon as possible and, in any case, within 30 days of the day you gave notice of cancellation. In this case, we will refund the price of the Product in full, and any applicable delivery charges. However, you may be responsible for the cost of returning the item to us (see section 5 above).
  • For any other reason (for instance, because you have notified us in accordance with clause 21 that you do not agree to a change in these terms and conditions or in any of our policies, or because you consider that the Product is defective), we will examine the returned Product and will notify you of your refund via e-mail within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund. We will refund the price of a defective Product in full, any applicable delivery charges and any reasonable costs you incur in returning the item to us.
  • We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

Warranty

We warrant to you that any Product purchased from us through our site will, on delivery, conform with its description, be of satisfactory quality, and be reasonably fit for all the purposes for which products of that kind are commonly supplied.

Our Liability

Subject to our liability clause 11, if we fail to comply with these terms and conditions, we shall only be liable to you for the purchase price of the Products.

Nothing in this agreement excludes or limits our liability for:

  • Death or personal injury caused by our negligence;
  • Fraud or fraudulent misrepresentation;
  • Any breach of the obligations implied by section 12 of the Sale of Goods Act 1979;
  • Defective products under the Consumer Protection Act 1987; or
  • Any other matter for which it would be illegal for us to exclude or attempt to exclude our liability.

Written Communications

Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

Notices

All notices given by you to us must be given to Spa Care Solutions at subscriptions@aquasure.co.uk.

We may give notice to you at either the e-mail or postal address you provide to us when signing up to a Subscription. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.

Transfer of Obligations

  • The contract between you and us is binding on you and us and on our respective successors and assignees.
  • You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.
  • We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.

Intellectual Property Rights

  • We are the owner or the licensee of all intellectual property rights in our site, whether registered or unregistered, and in the material published on it. These works are protected by copyright laws and all such rights are reserved. You may print off one copy, and may download extracts, of any pages from our site for your personal reference. You must not use any part of our copyright materials for commercial purposes without first obtaining a licence to do so from us and our licensors.
  • If you post comments on the Products or Services to any website, blog or social media network (Commentary) you must ensure that such Commentary represents your fairly-held opinions. By subscribing to the Services you irrevocably authorise us to quote from your Commentary on our site and in any advertising or social media outlets which we may create or contribute to.

Events Outside Our Control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event).

A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:

  • Strikes, lock-outs or other industrial action;
  • Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
  • Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
  • Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
  • Impossibility of the use of public or private telecommunications networks; and
  • The acts, decrees, legislation, regulations or restrictions of any government.

Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.

Waiver

If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this will not constitute a waiver of such rights or remedies and will not relieve you from compliance with such obligations.

  • A waiver by us of any default will not constitute a waiver of any subsequent default.
  • No waiver by us of any of these terms and conditions will be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with clause 12 above.

Severability

If any of these terms and Conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

Entire Agreement

  • These terms and conditions and any document expressly referred to in them constitute the whole agreement between us and supersede all previous discussions, correspondence, negotiations, previous arrangement, understanding or agreement between us relating to the subject matter of any Contract.
  • We each acknowledge that, in entering into a Contract, neither of us relies on any representation or warranty (whether made innocently or negligently) that is not set out in these terms and conditions or the documents referred to in them.
  • Each of us agrees that our only liability in respect of those representations and warranties that are set out in this agreement (whether made innocently or negligently) will be for breach of contract.
  • Nothing in this clause limits or excludes any liability for fraud.

Our Right to Vary These Terms and Conditions

We have the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system's capabilities.

You will be subject to the policies and terms and conditions in force at the time that you order Products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within fourteen working days of receipt by you of the Products).

Law and Jurisdiction

Contracts for the purchase of Products through our site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law. Any dispute or claim arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) will be subject to the non-exclusive jurisdiction of the courts of England and Wales.

Subscription Cancellation

At present, you are not able to cancel your subscription directly through our website. Please email cancelation@aquasure.co.uk to cancel your subscription and our customer service team will assist you.